Privacy Policy for Grateful Cleaning Services

Grateful Cleaning Services ("we," "our," or "us") is committed to protecting the privacy of our clients and visitors to our online platform. This Privacy Policy describes how we collect, use, and disclose your information when you engage with our services or visit gratefulcleaningservicesfl.com. We provide professional residential and commercial cleaning services in Mary Esther and surrounding communities in Okaloosa County, FL, including regular home cleaning, deep cleaning, and move-in/move-out cleans.

Information We Collect

We collect various types of information to provide and improve our cleaning services to you:

• Personal Identifiable Information: This includes your name, address, phone number, and email address. We collect this when you request a quote, schedule a service, or communicate with us directly.
• Service-Related Information: Details about the type of cleaning service you require, property specifics (e.g., number of rooms, special instructions), and preferred scheduling. This helps us customize our offerings effectively.
• Website Usage Data: Information about how you interact with our site, such as pages visited, time spent on pages, and referring websites. This data is collected through cookies and similar technologies to improve our online presence.

How We Use Your Information

The information we collect is used for the following purposes:

• To provide and manage the cleaning services you request, including scheduling, communication, and service delivery.
• To personalize your experience and respond to your inquiries and feedback.
• To improve our website, services, and outreach tailored to client needs and preferences.
• For billing, payment processing, and administrative purposes related to our services.
• To send service updates, promotional offers, and news about Grateful Cleaning Services, where permitted and aligned with your communication preferences.

Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except in the following circumstances:

• Service Providers: We may share information with trusted third parties who assist us in operating our business, conducting our services, or serving our clients, provided those parties agree to keep this information confidential. Examples include payment processors or scheduling software providers.
• Legal Requirements: We may disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include secure servers and encrypted transmissions to protect sensitive data.

Your Data Protection Rights (GDPR Compliance)

In accordance with the General Data Protection Regulation (GDPR), if you are located in the European Economic Area, you have certain rights regarding your personal data:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

Please contact us if you wish to exercise any of these rights.

Cookies

Our online platform uses "cookies" to enhance your experience. A cookie is a small text file that is placed on your device to store information, often used to remember your preferences or aid in navigation. You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal identifiable information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information from our records.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at: